Azure Global Support Guidance
🌍 Global Support Guidance for Azure Customers
🔧 Application Overview
This application allows users to map SharePoint Online document libraries as local drive letters, providing a seamless user experience for file access and management within Microsoft 365 environments. It does not store, log, or process any organizational data outside of SharePoint and relies exclusively on Microsoft’s secure authentication protocols.
📌 Support Scope
| Category | Details |
|---|
| Supported Platforms | Windows 10/11, Microsoft 365 (SharePoint Online) |
| Authentication Method | OAuth 2.0 / Microsoft Entra ID (formerly Azure AD) |
| Data Residency | No external data storage; all access stays within Microsoft 365 tenant |
| Azure Regions Supported | Global – all Microsoft 365-supported geographies |
| Minimum Requirements | Microsoft 365 license with SharePoint access |
| Network Configuration | Outbound HTTPS to SharePoint Online endpoints |
🔐 Privacy and Compliance Notes
- The app does not retain user credentials or access tokens.
- It does not transmit or store organizational content outside the Microsoft cloud.
- All data remains governed by your Microsoft 365 tenant policies and compliance configurations.
💬 Support Channels
| Tier | Details |
|---|
| Self-help | Access documentation and setup guide via your Azure Marketplace or website. |
| Email | Contact our global support team: support@itekbsystems.com |
| Hours | Global support available 24×5, with regional escalation paths (EMEA, APAC, US) |
| Response SLA | < 24 hours for standard cases, < 2 hours for critical issues (P1) |
📄 Additional Notes
- For deployment in sovereign clouds (e.g., Azure Government), contact support to confirm compatibility.
- Ensure your SharePoint environment allows custom API integrations if tenant restrictions are applied.